Spa Policies

The following information is provided for you in order to ensure the perfect Spa experience.

Mobile Phones
To respect the natural and peaceful environment, the use of cellular phones and other communication devices are prohibited within spa the premises. Should you need to have them with you, we kindly ask that you make sure your cellular devices are switched off prior to entering the locker rooms and treatment areas.

Noise Levels
Noise levels should be kept to a minimum at all times, especially when passing the spa treatment rooms.

Age Requirements
The minimum age for spa treatments is 12 years.
Children under the age of 12 must be accompanied by an adult

Smoking Policy
The Spa is a non-smoking environment. We thank you for your cooperation and understanding.

Valuables
We request that all valuables remain stored in your villa whilst you are at the Spa. The Spa will not be responsible for lost, stolen or misplaced items.

Pricing
All spa treatments and facility prices are subject to change without notice.

Our spa guest service agents will assist you with any pricing inquiries you may have at the time of your reservation.

Reservations
We encourage our guests to schedule their appointments in advance to ensure that the preferred treatment and time or therapist is available. Same day bookings and walk- in appointments are always welcome, based on our availability. To schedule your appointment(s), please contact us directly at ext. 122 from your room or contact our guest service desk.

Cancellation Policy
We value your business and appreciate your attention now to our cancellation policy. Please respect our therapists and our other guests by keeping your appointments.

Because your appointments are guaranteed reservations for you, to avoid any unwanted situation we kindly request that you advise us a minimum of 6 hours prior to your appointment for your cancellation or rescheduling requests.

No-show guests or guests omitting to advise us in due time will be subject to 50% charge of total bill.

Please keep in mind that arriving late for your appointment may require us to shorten the length of the treatment, so as not to inconvenience other guests, with full charges applied. We regret that late arrivals will not receive extension of scheduled appointments.